Charmi — For People By People.
Our team works remotely and answers the phone. Call, and a person picks up. If the problem cannot be settled on the call, we send someone out to you.
Call support
The fastest way to get moving again. Have the device code ready if you are standing at one.
Call +94 77 208 2227Or email support@pepulux.comStuck at a device right now?
Call first. A device that will not release your vehicle or will not stop charging is what the in-person visit exists for.
Report a device problem
A device that will not start, damage you can see, or a charge that looks wrong.
Report a problemReport without an accountHave this ready
- The 6-character code printed on the device.
- What the device did, and what you expected instead.
- Roughly when it happened.
Common questions
How is a charge priced?
By the energy your vehicle takes: the price per kWh times the units the device measures, plus a fixed service fee per session. Both are shown before you start. A session that ends within the first minute is not charged.
Can I take money back out of my balance?
No. Money added to your Charmi balance is non-refundable and can only be spent on charging.
Do I need an account?
To charge, yes — a verified phone number, which is also how we reach you. To report a broken device you do not need one: use the report form, or call or email us.